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Once X is clicked, can only open from System Tray

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Hi all, first post (and I searched before posting!)

 

We're having a strange issue where if someone has Spark open, and they click on the X to close the Window, the user is only able to relaunch from the System Tray. This is on all machines in our testing enviornment (and I've tried creating new profiles by nenaming the Spark folder under appdata/roaming) and is really more of a nuisance than a problem. We're hoping to roll Spark out company wide here shortly, so I want to figure out if there's a setting that I'm missing that will allow the program to be re-opened from elsewhere (like the start menu or the taskbar - mainly the taskbar), or if this is just the way the program is designed and to make sure I explain to our users how to properly reopen it. We're also coming from Lync, so I was also wondering if it's possible to force Spark to not allow being closed unless exited (if so, this would be a solution to the first problem). I assumed this may be something I'd have to do through a custom build, and I looked into doing that, but it's a bit more advanced than I am.

 

Thanks!


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