I am trying to see what the best possible approach to my situation is. My company just within the last few months implemented Openfire 3.8 as our internal chat server with Pandion and Audium as our chat clients. At this point we would like to use openfire to set up a web based chat support option for our clients. Would we be able to use a connection manager or any other plug in to allow the internal and external chat servers to communicate with each other so that when a client uses the web based chat they can communicate with our internal support reps?
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