I am wondering if anyone knows of a work around for this. At my job we have a list of agents that speak spanish so if we recieve a spanish call we place them on hold and use the list to spark the spanish agents and see if they are available to take the call from us. The issue I am running into using win 8.1 and spark 2.7.0 is that when I click the agents spark message link I get a pop-up message saying there are no apps installed on my comnputer that can open an xmpp link and offers to let me search in the windows app store. Has anyone else found a work around for this issue since trying to find each individual person in the different team chats takes way too long and damages my metrics.
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