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Spark IM Window always on top

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A user I support had an interesting issue with the IM window always staying on top of the screen.  Any time she would alt-tab to another window, the Spark IM window stays on top of it.  As an example, if she has MS Word open and receives a new IM from someone it will sit on top of Word.  When she alt-tab's back to Word, the IM window is no longer the focus, and her cursor is in Word, but the IM window is still up.  This has been going on for about 3 weeks.

 

So far I have:

Verified always on top is not selected.

Selected always on top is selected, saved, deselected, saved.

Uninstalled Spark 2.6.3

Installed 2.6.3

 

The issue still remains.  Sadly, about an hour ago I started to experience the same issue.  I can not see "under" the IM window unless I manually minimize the window itself.

 

Any suggestions would be very helpful!  I am running win7 x64, other user is on XP, SP3.  Both are version 2.6.3

 

Garrett


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