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Enter key not clearing typed text in send box

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Hello and good morning.

     I have a gooffy problem. One of my users keeps having a situation where when typing text in the bottom text box and pressing enter the cursor only moves to the start of the line and the typed text remains. The text does go up to the top box as well and get sent? Kind of an anoying things since now she needs to delete every line before tying another line.

 

     Any one have any thoughts?


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