Hello.
I'm running Openfire 3.8.1 with the following plugins:
Fastpath Service 4.2.0
Fastpath Webchat 4.0.2
Monitoring Service 1.3.2-beta1
Presense Service 1.5.1
Search 1.5.1
I've noticed that "Fastpath > Reports > View Chat Usage" screen is not being updated correctly, specifically the last two lines:
| Usage Summary for technicalsupport@workgroup.web12c40.carrierzone.com between 01/20/14 and 01/27/14 | |
| Total number of users entering chat queues: | 626 |
| Number of chat users served by agents: | 612 |
| Number of users cancelling request | 11 |
| Number of users never picked up by an agent: | 3 |
| Average user wait time prior to being served | 0 seconds |
| Total length of all customer chat sessions: | 0 seconds |
So, as you can see the "Average length of a user chat session" and "Total lenght of all user chat sessions" aren't being updated. I could swear that it was working at some point, but I can't figure out when.
Please advise.