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Spark locks up when user sends to one user

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I have a very strange issue. We have 20 plus users using Spark for many years. I have one user that every time he tries to IM me specifically, his Spark locks up completely. It only happens when he send a message to me. i tried deleting his user and creating a new one. We tried uninstalling and reinstalling Spark on his computer. No matter what we try it acts the exact same way.


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