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FastPath NullPointerException

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Hello,

 

Hoping someone can help as I am pulling my hair out from cryptic error messages.

 

Using Openfire 3.6.4 on FreeBSD 7.2 with the red5 plug in and Spark 2.5.8 on Vista.. Everything is working fine at this point.

 

When I add the FastPath Service and FastPath Web Chat from the Available Plug-ins page in the Openfire console it appears to install ok. The demo workgroup is created. I can log into the demo account in Spark and I see the FastPath tab and it says I'm logged into the demo workgroup.

 

Now when I log into the Admin Console and click on the FastPath menu, I can see the Workgroup Summary. I see that the status of demo is Open and 1/1 total members are active, and the status of support is "Waiting for member".  If I click on the Workgroup name "demo" I get the following error:


 

 

 java.lang.NullPointerException
     at org.jivesoftware.openfire.plugin.fastpath.workgroup_002dqueues_jsp._jspService(workgroup_002dqueues_jsp.java:466)
     at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
     at org.jivesoftware.openfire.container.PluginServlet.handleJSP(PluginServlet.java:229)
     at org.jivesoftware.openfire.container.PluginServlet.service(PluginServlet.java:87)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
     at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
     at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:70)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:146)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
     at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.util.LocaleFilter.doFilter(LocaleFilter.java:66)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:42)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.admin.PluginFilter.doFilter(PluginFilter.java:70)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.jivesoftware.admin.AuthCheckFilter.doFilter(AuthCheckFilter.java:146)
     at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
     at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
     at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
     at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
     at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)
     at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)
     at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:206)
     at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
     at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
     at org.mortbay.jetty.Server.handle(Server.java:324)
     at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)
     at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:829)
     at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)
     at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
     at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)
     at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)
     at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)


 

Now I want to test the web chat client from within the Admin Console. so if I click on the Tools I'm redirected to server:9090/webchat and I see 1. Workgroup Demo "Live Help click here" and 2. Workgroup support "Live Help offline". After clicking on "1. Workgroup Demo Live Help click here" a new window opens up and I have the following NPE:

 

 

 

Online Chat Service

Our chat service is unavailable at this time. Please check back soon.
java.lang.NullPointerException      at org.jivesoftware.webclient.jsp.userinfo_jsp._jspService(userinfo_jsp.java:102)      at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)      at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)      at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)      at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1093)      at org.jivesoftware.webchat.SetCharacterEncodingFilter.doFilter(SetCharacterEncodi ngFilter.java:45)      at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)      at org.jivesoftware.webchat.SetupFilter.doFilter(SetupFilter.java:92)      at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.ja va:1084)      at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)      at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)      at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)      at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:726)      at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:405)      at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollect ion.java:206)      at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)      at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)      at org.mortbay.jetty.Server.handle(Server.java:324)      at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:505)      at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.j ava:829)      at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:514)      at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)      at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:380)      at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:395)      at org.mortbay.thread.QueuedThreadPool$PoolThread.run(QueuedThreadPool.java:488)



Any help would be appreciated, not really sure what to do at this point.

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