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sip phone not connecting

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hi everyone, I need some help here.  ive installed incredible pbx and openfire on the same system.  when I configure a phone maping in openfire and then click on test, the test succeds.  but when I open spark the phone plugin always fails to start.  ive checked the logs and I don't see anything in the logs that would indicate an error anything, so I was wondering if anyone has any ideas.  any help would be apprecieated


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